Frequently Asked Questions

 
1. What is an eBook?
2. Do I have to always be connected to the Internet to view the book?
3. I don't have a fast connection how big is the download?
4. Can I print out a copy?
5. I am getting a "Server is experiencing heavy traffic" error
6. I have a Macintosh, can I use your products?


 

 

 

 

 

 

 

 

 

1. What is an eBook?
An eBook is a secure website that allows the user to access information in a book style format. It is a convenient way to combine content and easy navigation in a protected environment. Unlike a print book that forces you to flip through the pages to find what you are looking for, you can click on an item in the table of contents and jump right to the page in your eBook.

 

2. Do I have to always be connected to the Internet to view the book?
The first time that you open and register your copy of the eBook, you will need to be connected to the Internet in order for the server to verify the password. After the initial registration, you will be able to view your eBook while offline anytime you want.

You will need to be connected to the internet when you click on the video links within the eBook.

 

3. I don't have a fast connection how big is the download?
The eBook download size is 10,523KB.  You will only have to download it for your initial installation, not each time that you use it.

 

4. Can I print out a copy?
Printing out the eBook is not only permissible, but recommended.

 

5. I am getting a "Server is experiencing heavy traffic" error
Check to make sure that you are not behind a firewall as this could prevent you from being able to print and could result in this problem. it may be a hardware firewall or a program like Black Ice Defender, Zone Alarm or Norton Internet Security. Also make sure that you are using the Adobe PDF viewer.

 

6. I have a Macintosh, can I use your products?
Yes as long as you have Adobe PDF viewer, you can download and view my eBook.